FAQs

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General Enquiries

How many travellers will be there as part of a group tour?

The number of travellers varies depending on the destination. The usual group size for an International tour is between 40 to 50 guests and that for an Indian tour is between 30 to 40 guests. In the case of speciality tours, there are chances that the number of travelling may increase.


Can I extend my stay while on a group tour?

Yes, you can indeed extend your stay while on a group tour. This extension of stay before or after a tour would incur additional charges. You can do it by informing your travel advisor at the time of booking.


Where can I find information about all tripkatta products?

The tripkatta website tripkatta.com contains all of the information about tripkatta Products and services. You can also call on the tripkatta number +91-832 246 1117 and speak to our travel advisors.

Does tripkatta book only Air Tickets?

tripkatta does not book only air tickets. When you a book a group tour, tripkatta books the air tickets that are part of the tour. In the case of customized holidays, tripkatta will book the air tickets when you decide to book a holiday package i.e. Air + Hotel/Air + Hotel + Sightseeing, etc.


Does tripkatta process only VISAs?

tripkatta does not do only VISAs for our guests. When you a book a group tour, tripkatta acts as a facilitator for your VISA process and submits the VISA application on your behalf. In the case of customized holidays, tripkatta facilitates the handling of the VISA process for a service fee. In all other cases, tripkatta does not process only VISAs.


Is tripkatta a passport agent?

tripkatta is not a passport agent. If you would like to apply for an Indian Passport, we suggest visiting this website by the Government of India:

http://www.passportindia.gov.in/AppOnlineProject/welcomeLink


Does tripkatta book train tickets?

Yes, tripkatta does book train tickets with the Indian Railways.


Where can I find the address of tripkatta offices or Preferred Sales Partners?

You can find the address of tripkatta offices or Preferred Sales Partners in the Contact Us section of the website. Here is the link: Contact Us


Can I join a tour midway or are part tours possible?

Part tours are possible only for select tours. Any deviations from the planned tour itinerary would incur additional charges. Should you wish to do only a part tour or extend your stay before or after a tour, you can check the possibility by informing your travel advisor at the time of booking.


Does the tour itinerary change on tour?

While on tour, the tour itinerary can change at times due to external circumstances pertaining to the airline, hotel, sightseeing, transport or due to force majeure events. In case of any such changes, guests are notified of the change on tour itself.


Can I modify or change my booking after confirmation?

Yes, in select cases, you have the option to modify your booking after confirmation. However, to do so, kindly consult your travel advisor. Any such modifications would incur additional charges.

Booking & Payment

Can I make the full payment for the tour or holiday in one go?

Yes, you can make the full payment in one go. Additionally, as a full payment benefit, you can also avail of the Jumbo Discount facility (mega discount + additional discount) that may be available on select tours.


If not paying the entire tour amount at the time of booking, what is the registration amount to be paid to book a tour?

The registration amount to be paid for the booking of a tour varies according to the price of the tour. You can find a mention of the registration amount per person under the pricing section of a product or also through your travel advisor.


Is the registration amount paid to book a tour refundable?

The registration amount paid for a tour is non-refundable.


What are the different payment modes for booking a tour?

To book a tour or holiday, you can pay by cheque/demand draft (in the name of ‘Katta Hospitality’). Additionally, you can also pay by credit card/debit card/net-banking. A non-refundable convenience change of 0.5% of the transaction amount is levied on transactions done through credit card/debit card/net-banking.


Do you provide a Leave Travel Certificate (LTA/LTC) letter?

Yes, we do provide a Leave Travel Certificate for the tour. Kindly get in touch with your travel advisor to generate your LTC letter.


What should be the name in which the cheque for the tour is deposited?

Cheques/Demand Drafts used to pay for Tripkatta products and services should be in the name of ‘Katta Hospitality’.


What documents are required at the time of booking?

At the time of booking, a valid identity proof is required:

Domestic Holiday: Aadhar Card or Voted ID

International Holiday: Valid Passport


Can I book online?

Yes, you can book a tour online at tripkatta.com by either making the full payment and availing of Jumbo Discount (on select tours only) or by paying the registration amount.


Can I make the balance payment for my holiday online?

Yes, you can make the balance payment for your holiday by logging onto your account on tripkatta.com. You will have to create an account the first time after which you can login with your username/mobile & password.

Cancellation & Refunds

What is the cancellation policy for a group tour?

You can refer to the cancellation policy for a group tour mentioned in the Terms & Conditions on the website.


What is the cancellation policy for a customized holiday?

The cancellation policy for a customized holiday remains the same as the policy for a group tour. You can refer to the cancellation policy mentioned in the Terms & Conditions on the website.


How long does it take to process a refund?

As per policy, once approved, the refund will be processed within 7 working days. In certain cases, in case of any consideration the refund processing can take 30 to 60 days depending on the waiver decision to be received from suppliers/associates/airlines/partners etc.


What is the mode of payment in case of a refund?

Refunds if any, for cancellation/alteration/change of tour/unused refundable service will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per the Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.


What is the cancellation policy in case of a medical emergency?

In case of a medical emergency, the guest will be eligible for refund as per the Cancellation Policy and can make a claim for the cancellation charge from the travel insurance company.


What happens when tripkatta i.e. the company cancels a tour?

In case of the tour being cancelled by the Company, a full refund of the amount paid by the guest will be processed within 7 working days of the cancellation of the tour. The refund will be paid by account payee cheque. Alternatively, the guest can opt to take any other tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the Company's future tour.

Forign Exchange (Forex)

How much currency should be carried on tour, as per RBI guidelines?

The maximum limit of foreign currency for a traveller traveling overseas (out of India) is USD 10000 per traveller in a single financial year, as per regulations. However, only USD 3000 of that amount can be carried as currency notes – the balance has to be in the form of prepaid forex cards. No foreign exchange is available for visit to Nepal and/or Bhutan for any purpose.


Can I carry a FOREX card?

Yes you can carry a FOREX Card for your trip.


Does tripkatta issue foreign exchange?

Yes. tripkatta Forex Private Limited, a group company, deals in Foreign Exchange.


Can we pay the tour price in a foreign currency?

Yes, you can. Payment in Foreign Exchange is only applicable for Mega Discounted Price and not Jumbo Discounted Price.

Flights

When will I receive the air tickets for my Group Tour?

The air tickets for group tours are blocked well in advance. The air tickets can be found in the My Bookings section of the website by logging into your account. Air tickets copies are also emailed to the guest once they are issued.


Can we web check-in after receiving the air tickets for our group tour?

For group tours, web check-in is not possible.


Can we upgrade to Business class on a group tour?

Yes, you can upgrade your ticket from Economy Class to Business/First Class at a price. Kindly inform your Travel consultant & the fare difference that needs to be paid for the upgrade will be communicated to the guest within 3 working days.


Can we request for a wheel-chair at the airport?

A wheel chair request needs to be given at the time of booking along with a medical certificate. Airline & airport policies vary around the world and at times, a wheel chair request may be chargeable.


What is the maximum baggage allowance to check-in and to carry on board?

The baggage allowance for check-in & carry on luggage varies as per the airline and class of travel. The exact allowance for your travel will be shared with you prior to your departure.


Can we select the airline to travel with for a group tour?

The airline for a group tour is selected by tripkatta and the guest cannot select the airline of travel.

Hotels

Can we get adjacent or interconnecting hotel rooms on tour?

Subject to availability, adjacent rooms can be arranged on tour.


Is the WIFI facility available at all the hotels?

Depending on the hotel, wi-fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.


When will we get our hotel confirmations?

You will receive hotel details 15 days prior to the tour through an auto-generated email. These confirmations are subject to change at the last minute depending on availability.

VISA & Insurance

Is travel insurance included in the Tour Price? What benefits does travel insurance offer?

Yes, travel insurance is included in the group tour price. Policy coverage and duration is based on the country and tour days.


What are the VISA procedures and what are the different documents that are required?

The VISA procedure and documentation vary for each country and is based on Consulate requirements. tripkatta’s Visa Executive shall share the list of documents required for your VISA upon booking of Tour. The Guest has to submit Visa Documents as per list on the date given by Visa Executive. After the scrutiny of documents, the Visa application process is initiated. At each step of the VISA process, tripkatta will communicate with the guest through SMS & email.


Will I receive any confirmation about the visa documents send by my side?

Yes. You will receive an SMS upon receipt of all documents submitted to tripkatta. For VISA document files submitted directly at the Consulate a confirmation will not be sent from tripkatta.

On Tour

How is the seating arrangement in the coach/bus/tempo traveller/car decided?

Seating arrangement in the coach/bus/tempo traveller/car shall be strictly as per the booking date i.e. the guest who books first will get the front most seat (excluding prime seats & seats allocated to tour managers) and so on. The seat allotment for a coach/tempo traveller shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats.


Can we book the front seats in a coach in advance?

Yes. Seat numbers 3 & 4 are reserved as Prime Seats and can be booked in advanced at an additional cost. Prime seats are subject to availability. The company reserves the right to allocate prime seats. If you have paid for prime seat but it is not available due to any reason, the company is liable only to refund the amount paid for such a prime seat.


Do you have doctors on tour?

No, we do not employ medical personnel/doctors on tour. Any necessary medical attention must be sought for at a local facility, if available, at your own expense. The Tour Manager carries a basic first aid kit prescribed by the doctor.


Can we get a wheelchair on tour?

You have to carry your own wheelchair, if required, along with you. We do not provide a wheelchair facility on tour. At the airport, a wheelchair can be booked in advance, however it depends on availability. The airline may also charge an additional amount for such a facility.


Can we skip sightseeings on the group tour? Will we get a refund for skipped sightseeings?

Yes, you can skip sightseeings on a group tour but you will not be entitled to claim a refund of the same as all the services are pre-booked.


What types of vehicle is provided on a group tour?

For an international tour, we arrange air-conditioned/air-cooled luxury coaches, coasters or small vehicles.

For domestic tours we arrange air-conditioned/air-cooled coaches/Non-AC coaches, tempo travellers, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary, road conditions and number of guests, etc.


While on tour, can we keep our passport and currency with the tour manager?

You cannot keep your passport and currency with the tour manager. You are responsible for your own belongings. Tour Managers are not responsible for your baggage and they will not be held liable for any loss of your personal belongings.


Can we carry liquor bottles and cigarettes on tour?

You can carry the liquor bottles and cigarettes as per respective airline & country policy, however we have enforced a strict "no smoking" and "no alcohol" policy in the coach or when with the group.


Will we get wifi/internet connectivity on tour?

Depending on the hotel, wi-fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.


Where can we buy a sim card for the tour?

You can activate the International Calling option on your phone and use the service or can buy local sim card on arrival at the particular destination. Also there are companies like Uniconnect which provide International Sim Cards.

Food

What type of food is served on a group tour?

Unless otherwise specified, on a group tour Indian food is served for lunch & dinner. The breakfast on tour is generally a continental breakfast. During long road/train/plane/boat journeys, preset local/fast food may be served.


Does tripkatta have separate Jain/Vegetarian departures?

tripkatta does not have separate Jain/Vegetarian departures. However on every tour, tripkatta can provide food for Jain & Vegetarian guests (at times, under extreme circumstances, this may not be possible).


Will we get Jain food on tour?

tripkatta does not have separate Jain/Vegetarian departures. However on every tour, tripkatta can provide food for our Jain guests (at times, under extreme circumstances, this may not be possible). Options are limited especially on international tours considering the sector limitations.


If we are a big group, can you organise a separate vegetarian/jain departure for us?

Yes, it is possible depending on the number of people that are part of the group.


Do you provide baby/infant food on tour?

Baby food (which includes tin milk, rice and plain dal) can be made available on request.

Feedback

How do I submit feedback about my experience with tripkatta?

We would love to hear from you. To submit your feedback, we request you to write to us on feedback@tripkatta.com.


Is there a contact number or hotline for feedback?

Yes, we would love to hear from you. The tripkatta Guest Support number is +91-98223 81124.

Pre-departure

Before our tour, when will we get our pre-departure details?

The guest will receive their pre-departure tour details 10 days prior to their tour.


When will we get to know the name of our tour manager?

The tour manager’s name will be shared 10 days prior to a tour. Under unavoidable circumstances, the Tour Manager may change in the days leading up to the tour.

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